The incident unfolds
Chahar, who plays for Chennai Super Kings (CSK) in the Indian Premier League (IPL), had placed an order for food via the Zomato app, but to his dismay, the delivery never arrived at his doorstep. Frustrated with the situation, he resorted to airing his grievances publicly by tagging Zomato’s official social media handle and detailing his experience.
“New fraud in India. Ordered food from Zomato and app shows delivered but didn’t receive anything. After calling the customer service they also said that it’s been delivered and m lying. M sure lot of people must be facing same issues. Tag Zomato and tell your story,” wrote Chahar on X.
Zomato’s response
Upon receiving Chahar’s complaint, Zomato promptly responded with an apology, expressing deep concern over his experience and assuring him of their commitment to resolving the issue swiftly. However, Chahar remained adamant, emphasizing that mere refunding of the order amount wouldn’t suffice, as hunger cannot be compensated with money.
“Hi Deepak, We’re deeply concerned about your experience and apologize for any inconvenience. Rest assured, we take such issues seriously and are urgently looking into the matter to ensure a swift resolution,” replied Zomato.
“Just wanted to highlight this as lot of people face this issue and no proper action is taken giving back the money of the order will not solve the issue. Hunger cannot be compensate with money,” responded Chahar.
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Continuing dialogue
Zomato reiterated their commitment to addressing the matter seriously and reaching a satisfactory resolution. They urged Chahar to share a convenient time for their team to connect with him and discuss the issue further, emphasizing their dedication to customer satisfaction.
“We truly understand the seriousness of this situation, Deepak, and are committed to resolving the underlying issue. Your satisfaction is paramount to us. Kindly share a convenient time for our team to connect with you and discuss this. Your cooperation is highly appreciated,” wrote Zomato.
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